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Frequently asked questions

The answers that clear up the real doubts before you start.

How it works, session prices, inviting a tutor, tutor selection and parent follow-up: the essentials are gathered here.

  • Clear pricing
  • Journeys explained
  • Detailed follow-up

FAQ

Understanding NOEO

The framework around private tutoring.

Is NOEO just a platform for finding a tutor?

No. NOEO lets you find or invite a tutor, but what really matters is the complete framework around the session: live room, replay when the session is recorded, homework, documents, session report, student space and parent follow-up.

Do I need a subscription to use NOEO?

NOEO is free for families: no subscription, no sign-up fee. You only pay for your tutoring sessions. Tutor search, session booking and the whole follow-up environment are open as soon as your account is created.

Do sessions always take place online?

NOEO is designed first and foremost for online sessions.

Can I propose a session that repeats every week?

Yes. You can propose a series of sessions at the same pace, for example every week, rather than sending a new request before each session.

What does the session report contain?

The tutor records the topic of the session, and the student’s focus, engagement, understanding, strengths and areas to work on. The student and parents can read it.

Can parents set their child’s permissions?

Yes. In the parent space, each child has personalised permissions: messages, payments and other access depending on their age.

FAQ

What it costs

The follow-up environment is free. Only the hours of tutoring are paid for.

How much does access to NOEO cost?

NOEO is free for families: no subscription, no sign-up fee. You only pay for your tutoring sessions. There is no plan to choose, no minimum term, and the number of children in the household makes no difference.

How many children can I follow from my parent space?

As many as you need. Each child has their own student space and permissions, and parent follow-up brings them together in a single schedule.

So what is billed?

The hours of tutoring, and nothing else. The working and follow-up environment is open at no charge: NOEO earns its income through its commission on the price of the session.

How is the price of a session shown?

The session price is shown clearly before you confirm. It combines the tutor’s net pay and the NOEO commission, with no added fees or rounding: a 45-minute session at €50 an hour costs €37.50.

FAQ

Finding or inviting a tutor

There are two routes, depending on your situation.

What happens if I come with my own tutor?

You can invite them directly from your account: as soon as they create theirs, they are linked to your student and arrange their sessions in the same framework (online sessions, student space, replays of recorded sessions, homework and session reports). They will only appear in the NOEO directory if they later request verification.

What happens if NOEO finds the tutor?

You get access to selected tutors or are guided towards a suitable profile. NOEO earns a commission based on the session price, included in the price shown before you confirm; the tutor receives the rest.

What happens if I already have a relationship with the tutor?

You can invite them to NOEO: they are linked to your student immediately, with no prior approval. A tutor you bring in this way is subject to a commission of 10% instead of 15% for a tutor found by NOEO, which is 33% less commission. It remains included in the session price shown before you confirm, and your tutor’s rate does not change.

What happens if my tutor sends me a referral link?

You are linked to them as soon as your account is created, without going through tutor search. As for any family, sign-up is free: you only pay for your sessions.

FAQ

NOEO tutors

Vetting, visibility and quality of follow-up.

Do tutors pay to join NOEO?

No. Joining NOEO is free for approved tutors.

How are tutors approved?

Tutors apply, complete their profile, state their subjects, levels, experience and qualifications, then accept the NOEO quality charter. NOEO then approves their profile.

Are all approved tutors publicly visible?

No. The tutors visible on NOEO are selected from among the approved tutors.

Can a tutor find their former students on NOEO?

Yes. From their account, they can send them a personal invitation: as soon as they create theirs, they are linked to the tutor directly, without going through tutor search. As NOEO did not bring the family, it then takes 33% less commission on those sessions: 10% instead of 15%.

How are tutors paid?

The tutor sets their net pay, then chooses a manual payout on request, or an automatic one every week or every month. The payout is released once the session report has been sent.

Need help choosing?

Not sure which route is right for you?

Find a tutor, invite your own, or contact NOEO to clarify your situation.

Contact NOEO