General Terms of Sale

These general terms of sale govern the booking of and payment for the tutoring sessions offered on the NOEO platform, available at noeo.io.

Platform published by:

• Company name: NOEO SAS
• Legal form: Société par actions simplifiée (SAS)
• Share capital: 90 euros
• Registered office: 11 rue des Sources, 91650 Breuillet, France
• Registration: RCS Évry 106 837 222
• Identifier: SIREN 106 837 222
• Publication director: M. Sébastien Lochon, président
• Email address: contact@noeo.io
• Telephone: +33 6 76 93 13 08

These terms govern the distance sale, to a consumer, of online tutoring sessions booked individually on the NOEO platform. A consumer is any natural person acting for purposes which are outside their trade, business, craft, liberal profession or agricultural activity (preliminary article of the French Consumer Code).

Who sells the session. The session is provided by an independent tutor, in their own name and under their own responsibility. The contract for the tutoring service is concluded between that tutor and the consumer who books the session. NOEO is not the provider of the session.

Role of NOEO. NOEO operates the intermediation platform, lists tutors, provides the booking and follow-up tools, and collects the price on behalf of the tutor through its payment service provider. NOEO is remunerated by a commission deducted from the price paid by the family. NOEO is liable for the provision of the platform and of the services it provides directly; it does not guarantee any academic results.

Free access. NOEO is free for families: no subscription, no sign-up fee. You only pay for your tutoring sessions.

Relationship with other documents. These terms supplement the general terms of use, the privacy policy and the legal notice available on the website. In the event of any conflict on a matter relating to the sale, these terms prevail.

Before any booking is confirmed, the consumer receives, in a legible and comprehensible manner (Article L221-5 of the French Consumer Code): the main characteristics of the session (subject, level, duration, date and time, identity of the tutor), the total price payable, the terms of payment and performance, the existence and terms of the right of withdrawal together with the model form set out in the appendix, the cancellation and refund terms, the contact details of the consumer mediator, and the address to which a complaint may be sent.

Confirmation of the booking constitutes acceptance of these terms and acknowledgement of having received this information.

Price. The price of the session is the price shown on the tutor’s profile and restated before the booking is confirmed. It is expressed in euros and is the total amount payable by the consumer: it includes NOEO’s commission and involves no registration fee, administration fee, introduction fee or payment fee added afterwards.

VAT status. NOEO is registered for VAT. Its intra-Community VAT identification number will be published on this page and in the legal notice as soon as it has been allocated.

Payment. Payment is made at the time of booking, before the session, by bank card or by any other means offered on the platform. Payment is processed by an authorised payment service provider; NOEO never has access to full bank card details.

Effect of payment. Payment confirms the booking and secures the time slot. The sums are held by the payment service provider and are paid over to the tutor only after the session has been held and the tutor has submitted their session report, under the conditions of the general terms of use.

Billing. A proof of payment is made available in the consumer’s space for each session paid for.

Conclusion. The contract is formed upon validation of the payment, evidenced by a confirmation displayed on screen and sent by email.

Performance. The session takes place online, on the agreed date and at the agreed time, using the virtual classroom tools built into the platform. The consumer ensures that they have a connection and equipment enabling them to take part.

After the session. The tutor submits a session report, accessible to the student and, where applicable, to the overseeing parent. This report conditions the payout of the tutor’s remuneration.

Minor student. Where the student is a minor, the booking is made and paid for by the holder of parental authority, who concludes the contract.

The tutor is liable for the conformity of the tutoring service they provide.

NOEO is liable for the conformity of the digital services it provides directly, under the conditions of Articles L224-25-1 and following of the French Consumer Code: access to the platform, and the booking, follow-up, messaging and session replay tools.

Nothing in these terms deprives the consumer of the legal guarantees they enjoy under mandatory law.

Principle. The consumer has fourteen days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons for their decision or to bear any penalty (Article L221-18 of the French Consumer Code).

How to exercise it. Withdrawal is exercised using the model form set out in the appendix, or by any unambiguous statement sent to contact@noeo.io. An acknowledgement of receipt is sent without delay on a durable medium.

Performance before the end of the period. Where the session is to take place before the end of the fourteen-day period, the consumer is invited, at the time of payment, to expressly request such early performance and to acknowledge that they will lose their right of withdrawal once the service has been fully performed. These two declarations are collected separately, time-stamped and retained.

Effects. In the absence of these two declarations, the right of withdrawal remains intact for fourteen days, including where the session has taken place, and its exercise gives rise to a full refund. Where they have been collected, the right can no longer be exercised for a session that has been fully performed, that is, held and followed by the submission of the session report (Article L221-28, 1°). A consumer who withdraws after performance has begun but before it has been completed pays an amount proportionate to the service provided up to the time they communicated their decision (Article L221-25).

Refund. The refund is made no later than fourteen days after receipt of the withdrawal decision, using the same means of payment as that used for the order, unless expressly agreed otherwise, and at no cost to the consumer.

Cancellation by the consumer. A session may be cancelled or rescheduled from the consumer’s personal space, under the conditions and within the time limits shown before the booking is confirmed. No flat-rate penalty is applied.

Cancellation by the tutor. This entitles the consumer, at their choice, to a full refund of the session or to its rescheduling. No commission is received by NOEO.

Session not held. Where the session could not take place, the tutor submits a session statement. The sums paid are refunded or carried over to a new session.

No session report. A consumer who has not received any report following a session that was held may send a complaint to contact@noeo.io. The tutor is invited to submit the missing report and to present their observations within fifteen days; failing this, and if the complaint appears well-founded, a full or partial refund may be granted.

Any complaint is first sent to NOEO, at contact@noeo.io, in order to seek an amicable solution.

If no satisfactory response is received within two months, the consumer may refer the matter free of charge to the consumer mediator designated by NOEO:

• Mediator: CM2C, Centre de la médiation de la consommation de conciliateurs de justice
• Postal address for referrals: 49 rue de Ponthieu, 75008 Paris
• Online referral: cm2c.net

The processing of personal data relating to booking, payment and educational follow-up is described in the privacy policy available on the website.

The rights of access, rectification, erasure, restriction, objection and portability are exercised by writing to contact@noeo.io; for a minor student, they are exercised by the holder of parental authority.

These terms are governed by French law, subject to any more protective mandatory provisions applicable to the consumer in their country of residence.

In the event of a dispute, the consumer may bring proceedings, at their choice, before the court for the place where they were living at the time the contract was concluded or the harmful event occurred. No jurisdiction clause may be enforced against them.

Complete and return this form only if you wish to withdraw from the contract.

For the attention of NOEO SAS, 11 rue des Sources, 91650 Breuillet, France. Email: contact@noeo.io.

I hereby give notice that I withdraw from my contract for the provision of the following service:

• Session booked on:
• Date and time of the session:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: