Legal notice

This website is accessible at noeo.io.

It presents and operates NOEO, a digital platform for online private tutoring and educational follow-up intended for students, parents of students and private tutors.

This legal notice identifies the publisher of the website and its hosting providers, sets out NOEO’s exact role in the relationship between families and tutors, and indicates the means of contact and redress available to anyone.

The website noeo.io is published by NOEO SAS.

Legal form: Simplified joint-stock company (SAS). Share capital: €90.

Registered office: 11 rue des Sources, 91650 Breuillet, France.

Registration: RCS Évry 106 837 222 (Trade and Companies Register), registered on 13 July 2026. SIREN 106 837 222. European Unique Identifier (EUID): FR7801.106837222.

Registered for VAT; intra-EU VAT identification number currently being assigned.

Email address: contact@noeo.io. Telephone: +33 6 76 93 13 08.

The publication director is Mr Sébastien Lochon, President of NOEO SAS.

The publication director is responsible for the editorial content published by NOEO on the website: presentation pages, articles, documentation and institutional communications.

This editorial responsibility does not extend to content uploaded by users themselves, the rules for which are set out in Article 13.

For any request relating to the website, the information published, a piece of content, a correction or the exercise of a right:

By email: contact@noeo.io, a direct and effective means of communication within the meaning of Article 1-1 of the LCEN.

By post: NOEO SAS, 11 rue des Sources, 91650 Breuillet, France.

NOEO responds within a reasonable time to any legitimate request. Requests concerning personal data are handled within the one-month period provided for in Article 12 of the GDPR, which may be extended by two months for complex requests. Reports of content follow the procedure in Article 14.

The website, the application and the associated data are hosted by two technical service providers with distinct roles: one provides the servers on which the application runs, the other hosts the database, account management and the files uploaded by users.

Railway Corporation · Servers on which the web application runs. Address: 548 Market Street, PMB 68956, San Francisco, CA 94104, United States. Telephone: +1 415 707-7675

Supabase PTE. LTD. · Database, authentication and storage. Address: 65 Chulia Street #38-02/03, OCBC Centre, Singapore 049513. Telephone: No published telephone line · legal@supabase.io

These two companies are hosting providers, not publishers. The publisher of the website is NOEO SAS, identified in Article 2; these providers act solely as providers of hosting services, exercise no editorial control and are not responsible for any content published on the platform.

They also store the data processed in connection with the service, within the meaning of the obligation introduced by Article 48 of Law No. 2024-449 of 21 May 2024.

The platform’s data is hosted on infrastructure located in the European Union: the database, accounts and uploaded files in Ireland, and the web application in the Netherlands.

The technical hosting and maintenance services may change in order to ensure the availability, security and quality of the service; this legal notice is updated accordingly.

NOEO designs, develops and operates a premium digital platform for teaching, private tutoring and educational follow-up, intended for students, parents of students and private tutors.

The service includes, in particular, matching families with tutors, booking and organising sessions, and providing the digital tools that structure the tutoring session before, during and after it takes place: proposing and confirming tutoring sessions, session plans, scheduling, messages, homework tracking, document upload, session reports, replays and progress history.

NOEO also provides separate oversight spaces according to each person’s role (student, parent, tutor, administrator), with segregated access.

NOEO operates an online intermediation platform that connects families or students with listed independent tutors. These tutors are not employees of NOEO, nor persons acting under its authority, nor its agents.

NOEO is not the provider of the private tutoring session. The tutor provides the educational service in their own name and under their own responsibility, and the contract relating to the tutoring session is concluded between the tutor and the student or parent who books the session.

The educational service, that is to say the content of the tutoring session, how it is conducted and its academic quality, is provided by the tutor under their own responsibility. NOEO provides the technical and operational framework: selection and validation of profiles, matching, booking and follow-up tools, quality framework, charters and rules of conduct.

NOEO does not take the tutor’s place in delivering the tutoring session and does not guarantee any particular academic result. It may, however, review, limit, suspend or withdraw the visibility of a profile whose information is inaccurate or which does not comply with the quality framework.

Where NOEO presents several tutors, the order in which they appear results from a ranking calculated by NOEO on the basis of four families of criteria, presented below in decreasing order of importance.

Perceived quality: what families thought of the tutoring sessions already given, namely the NOEO rating, family reviews and the absence of reports.

Engagement on the platform: the tutor’s actual work with NOEO’s tools, namely session reports sent, profile completeness, session plans shared, content created and an up-to-date schedule.

Conversion: a profile’s ability to turn a visit into actual tutoring, namely accepted requests, additions to favourites and ongoing tutoring relationships.

Responsiveness and availability: the likelihood that a family who writes will get a reply and a time slot, namely the time to first reply, the next available slot and the remaining capacity.

No payment made by a tutor influences their ranking. No position can be bought, no paid badge changes the display order, and NOEO has no equity ties with the listed tutors.

Payments made on the platform are processed by Stripe, an authorised payment service provider, which handles collection, the security of payment methods and payouts to tutors. NOEO never has access to full bank card details.

In accordance with its corporate purpose, NOEO does not itself carry out any regulated activity as a payment service provider, a credit institution or a certifying professional training organisation.

NOEO is remunerated through a commission deducted from the price paid by the family. Its rate is disclosed to the tutor before their profile goes live and is restated in the terms and conditions; the tutor receives the price of the tutoring session less this commission.

The payout due to the tutor is conditional on compliance with the framework set out in the terms and conditions, and in particular on the session report being sent after the tutoring session.

The terms for booking, billing, cancellation, refund and withdrawal are set out in the terms and conditions and in the information provided before any paid service is confirmed.

Online sessions rely on third-party tools integrated into the platform: video-conferencing, digital whiteboard and shared workspace, provided by Pencil Learning Technologies, Inc. (Pencil Spaces), 45 Miguel Street, San Francisco, California, United States. Contact: support@pencilspaces.com; data protection officer: dpo@pencilspaces.com.

Sessions may be recorded (replay), with a written transcription produced automatically by Pencil Spaces, for exclusively educational purposes: allowing the student to review the tutoring session, the parent to follow how it went and the tutor to ensure continuity of follow-up. The videos are streamed by Vimeo, a sub-processor of Pencil Spaces.

For three months after the tutoring session, replays and their transcription are accessible to the student concerned, the parent who oversees the student and the tutor who gave the session. Authorised NOEO staff access them where necessary for support, security or the handling of a dispute.

They are not broadcast publicly, transferred to any third party or used for any commercial or promotional purpose.

They are accessible for three months from the session, then retained for up to twelve months for security and for handling disputes, before being deleted.

Any person recorded, or the holder of parental authority for a student who is a minor, may object to the recording or request its deletion by writing to contact@noeo.io.

The platform includes features based on artificial intelligence, within the meaning of Regulation (EU) 2024/1689: a conversational assistant for students, assisted generation of educational content (exercises, quizzes, revision materials) and automated moderation of exchanges intended to protect minors.

Anyone who interacts with the assistant is informed, at the time of the interaction, that they are dealing with an artificial intelligence and not a human being.

Content, corrections and feedback produced with the assistance of artificial intelligence are flagged as such when they are presented, and do not replace the tutor’s judgement.

A tutor who uses content generation remains solely responsible for its accuracy, its educational relevance and its suitability for the student’s level before sharing it.

Access by a student who is a minor to these features is subject to the oversight and authorisation arrangements set out in the terms and conditions. The providers that carry out this processing are named in the privacy policy.

NOEO is intended for students who may be minors. The account of a student who is a minor is created, or authorised, by the holder of parental authority, who has a separate Noeo Family space.

The overseeing parent has access to information relating to the tutoring sessions, documents, homework, replays and session reports of the students linked to them only. A tutor only has access to the information needed to support their own students. This segregation is enforced technically at database level.

The data processed remains proportionate to educational follow-up. For a student who is a minor, the rights provided for by the GDPR are exercised by the holder of parental authority.

All the elements that make up the website and the platform (texts, interfaces, graphic elements, logos, charters, software, source code, databases, and educational content and resources produced by NOEO) are protected by intellectual property law and remain the exclusive property of NOEO SAS or its licensors.

Any unauthorised reproduction, representation, adaptation, extraction, translation, distribution or exploitation of all or part of the website is prohibited, except with NOEO’s prior written consent or under an applicable statutory exception, in particular strictly private use.

The name NOEO, the logo and the associated distinctive signs are protected as a trade name registered with the Trade and Companies Register, and as the French word mark ‘NOEO’, filed on 28 April 2026 with the French National Institute of Industrial Property (INPI) under number 5252854, for goods and services in Class 42 (software as a service and provision of non-downloadable software online). This filing was made on behalf of NOEO, which was then a company in the process of formation.

Use of these signs without authorisation, including as a domain name, as an account name or in paid search advertising, is prohibited.

Trade marks, logos, images and content belonging to third parties remain the property of their respective owners.

The platform allows users to upload and exchange content: messages, documents, students’ written work, homework, resources, session reports and profiles.

This content remains the responsibility of those who publish it. Each user warrants that they hold the necessary rights to the content they share and undertakes not to distribute any content that is unlawful, defamatory or infringing, or that violates the rights of a third party.

With regard to this content, NOEO acts as a hosting provider: it does not carry out any general monitoring of the content stored and is not subject to any general obligation to seek out illegal activity. Its liability may only be incurred if, having been duly notified of manifestly unlawful content, it failed to act promptly to remove it or to disable access to it.

NOEO may also, under the conditions set out in its terms and conditions, moderate, restrict or suspend content or an account.

Anyone who considers that content accessible on the website or the platform is unlawful or inaccurate, infringes their rights or needs to be corrected may report it to contact@noeo.io.

So that it can be handled diligently, the report precisely identifies the content concerned and the exact URL of the page where it appears.

It sets out the reasons for the report, explaining why the content is considered unlawful or harmful.

It provides the contact details of the person making the report so that they can be answered, except for the most serious offences referred to in the DSA, and includes a statement of good faith as to the accuracy of the information provided.

NOEO acknowledges receipt of the report, examines it diligently and informs the person who made it of the action taken and of the available means of redress. Removal decisions are explained to the user concerned, who may challenge them.

NOEO takes care to present clear, accurate and up-to-date information. Errors, omissions or changes may nevertheless occur: the information published is intended for presentation and information purposes and does not replace the contractual terms applicable to the actual use of the service.

NOEO uses reasonable means to ensure the availability, security and continuity of the platform. The service may nevertheless be temporarily suspended for maintenance, updates or security reasons, or disrupted by an external event reasonably beyond its control, in particular a failure of networks or of a technical service provider.

NOEO cannot be held liable for use of the platform that does not comply with its rules, for inaccurate information provided by a user, or for login credentials not being kept secure.

NOEO endeavours to make its interfaces accessible to as many people as possible and welcomes, at contact@noeo.io, any report of access difficulties encountered by a person with a disability.

The controller of the personal data collected on the website and the platform is NOEO SAS, 11 rue des Sources, 91650 Breuillet, France.

NOEO processes the data needed for the operation of the website, account management, the relationship with users, security, billing and educational follow-up in the logged-in spaces.

Details of the processing (categories of data, purposes, legal bases, recipients, processors, retention periods, any transfers and the rights of data subjects) are set out in the privacy policy available on the website.

Everyone has the right of access, rectification, erasure, restriction, objection and portability, as well as the right to give instructions about what happens to their data after their death. These rights are exercised at contact@noeo.io; for a student who is a minor, they are exercised by the holder of parental authority.

Anyone may also lodge a complaint with the CNIL, the French data protection authority, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, at cnil.fr.

The website uses cookies that are strictly necessary for its operation, for security and for storing the user’s choices: authentication session, unlocking an invitation-only sign-up, remembering the active child profile, verifying the parent PIN and recording consent itself.

It also uses an audience measurement cookie (Google Analytics), which is set only after consent has been obtained, through a banner that lets you refuse as easily as you accept. No advertising trackers are used.

Strictly necessary cookies are exempt from prior consent. Details of each cookie, its purpose and its retention period are available on the Cookies page, where consent can be withdrawn at any time.

Any complaint must first be sent to NOEO at contact@noeo.io, in order to seek an amicable solution.

If no satisfactory response is received within two months, any consumer may refer the matter free of charge to the consumer mediator designated by NOEO: CM2C, Centre de la médiation de la consommation de conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris, with online referral at cm2c.net or by post.

Mediation is free of charge for the consumer, apart from any costs they decide to incur in order to be represented or assisted. Recourse to the mediator is optional: the consumer remains free at any time to bring the matter before the competent courts.

The European Online Dispute Resolution platform ceased operating on 20 July 2025 pursuant to Regulation (EU) 2024/3228: it is no longer a means of redress.

The website may contain links to third-party pages, services or resources. NOEO exercises no ongoing control over these services and cannot be held responsible for their content, their availability, their practices or the data processing they carry out.

Creating a link to noeo.io is permitted provided that it does not harm NOEO’s image, does not create confusion as to the origin of the content and does not suggest an unauthorised partnership, sponsorship or affiliation. NOEO may request the removal of any link that does not meet these conditions.

This legal notice is governed by French law, subject to the mandatory protective rules applicable to consumers in their country of residence.

It should be read together with the terms of use, the privacy policy and the Cookies page, which prevail over this legal notice on the matters they specifically govern.

In the event of a dispute, the user is invited to contact NOEO first, then to use the mediation provided for in Article 18. Failing agreement, the dispute falls within the jurisdiction of the competent French courts. The consumer retains the right to bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or when the harmful event occurred.