Transparency
On each tutor’s profile, two indicators sit side by side. The NOEO rating, a score out of 5, is not an average of reviews: it combines several signals, to stay fair to tutors who are just starting as well as to the most experienced. Family reviews, for their part, are shown separately, with their number and real spread.
The formula
After a session whose report has been sent, the family can leave a review scored from 0.5 to 5. Only one review per household and per tutor: two parents, or two children from the same family, do not count twice. Every review is moderated before publication.
At the end of a session, the student can say whether the explanation was clear and useful, and whether it gave them confidence. There is far more of this feedback than there are written reviews, and it is given in the moment. It only counts if the student has agreed that it feeds the tutor’s public rating, and a single household cannot submit an unlimited amount.
Former students, colleagues or acquaintances can leave a testimonial through a link the tutor shares. Because these people are chosen by the tutor themselves, their weight is low and capped: they help a new profile get started, but they cannot manufacture a high rating.
NOEO monitors whether session reports are sent, how sessions are prepared, how quickly messages are answered and whether homework is marked. Keeping commitments earns no points: it is the norm. A lasting lapse, however, lowers the rating.
NOEO adds its own assessment to these signals, based on the tutor’s file, exchanges with the team and how the relationship with families is going. This share is capped and can neither make poor feedback disappear nor turn an average rating into an excellent one.
Our safeguards
While a tutor has received little feedback, their rating stays close to the platform average, and the “New tutor” label says so. A single harsh review does not drop a profile to 3 stars: it takes several consistent pieces of feedback for the rating to really fall.
A review from two years ago counts for less than one from yesterday, without ever being erased. A tutor who improves sees their rating rise; a tutor who slips cannot coast on past results.
Giving lots of sessions does not raise the rating. It simply makes the figure more reliable: the rating of a very experienced tutor closely reflects their real feedback, while that of a tutor just starting out stays cautious.
On every profile, the number of reviews and their real spread across 5 stars are shown separately from the rating. You can therefore always check what families have written, independently of the overall figure.
The rating cannot be bought, and a tutor cannot change it. Reviews and recommendations are moderated before publication, and any review can be reported from the profile.
Need help?
Every published review can be reported from the tutor’s profile. If you are a tutor and you dispute a review about you, write to us: our team will look at it again and can remove it if it breaks our publication rules.
