General Terms of Use

These general terms of use govern access to and use of the NOEO platform, available in particular at noeo.io.

NOEO provides a digital environment designed to structure private tutoring before, during and after each session, with spaces tailored to students, parents and tutors. NOEO includes features based on artificial intelligence, the terms of which are set out in Article 10 bis.

Any use of the platform implies acceptance of these terms, subject to any specific terms applicable to certain services.

Publisher of the platform. Full details of the publisher and of the hosting providers are given on the Legal Notice page.

• Company name: NOEO SAS
• Legal form: Société par actions simplifiée (SAS)
• Share capital: 90 euros
• Registered office: 11 rue des Sources, 91650 Breuillet, France
• Registration: RCS Évry 106 837 222
• Identifier: SIREN 106 837 222
• Registered for VAT; intra-Community VAT identification number being allocated
• Publication director: M. Sébastien Lochon, président
• Contact: contact@noeo.io

For the purposes of interpreting these terms, the terms below have the following meanings.

• Platform: the NOEO environment, its public pages, its logged-in spaces and its associated features.
• User: any person who visits the website or uses a NOEO space.
• Student: a user receiving educational support or a tutoring session.
• Parent: a user with a Noeo Family space for following one or more students linked to their account.
• Tutor: a self-employed person offering or providing educational support within the NOEO framework.
• Session Report: a summary submitted after a session from the tutor space and made available to the student and, where applicable, to the overseeing parent, in order to clarify the work done, the points to revisit and the next steps.
• Complete Tutoring Service: the whole formed by the actual holding of the session and the submission of a Session Report meeting the requirements of Article 6 ter.3. The preparation tools made available by NOEO do not form part of it: their use is at the tutor’s sole discretion and never conditions their remuneration.
• Secured Funds: sums paid by the student or the parent for a session, collected and held by the Payment Service Provider until their release. NOEO does not at any time hold these sums on behalf of third parties.
• Available Balance: the amount credited to the tutor’s space, definitively vested in the tutor and which may be paid out by bank transfer at the tutor’s request.
• Payment Service Provider: the authorised payment institution used by NOEO to collect, hold and remit sums. Its banking timeframes and identity checks apply in addition to these terms.
• AI System: within the meaning of Regulation (EU) 2024/1689, any system using artificial intelligence to produce, from input data, content, predictions, recommendations or decisions.
• Noé: the conversational agent based on an AI System, integrated into NOEO Learn.
• AI-Generated Content: any content produced or assisted by an AI System within the platform, in particular the answers given by Noé, exercises generated at a tutor’s initiative and the components of Learn Packs.

These terms set out the rules applicable to the use of NOEO: access to the spaces, the roles of users, the framework for online sessions, the use of artificial intelligence features, users’ obligations, the terms of tutor remuneration and the limitations of liability.

They do not replace the pre-contractual information provided before a paid service is confirmed.

NOEO operates an online intermediation platform connecting families or students with listed independent tutors. NOEO is not the provider of the tutoring session: the tutor provides the tutoring service in their own name and under their own responsibility, and the contract for the session is concluded between the tutor and the student or parent who books the session.

NOEO is free for families: no subscription, no sign-up fee. You only pay for your tutoring sessions.

The tutor freely sets the price of their sessions. The price paid by the family is shown to the family before booking, commission included, and includes no registration fee, administration fee or introduction fee.

NOEO receives a commission calculated on the price paid by the family and arranges for the balance to be remitted to the tutor in accordance with Article 6 ter. The rate in force is presented to the tutor before they sign up, on the “Teach on NOEO” page, and then restated in their space with each price proposal. It may change subject to the notice periods set out in Article 8 quater.

The listing of a tutor means that they have been admitted to offer their services according to NOEO’s criteria. It does not make NOEO an employer, an educational agent or a party to the teaching service contract, and does not constitute any guarantee of academic results.

The tutor works entirely independently. There is no relationship of subordination between NOEO and the tutor, and nothing in these terms may create one. In particular:

• the tutor alone sets their price;
• the tutor alone opens their time slots and alone determines their volume of activity;
• the tutor freely accepts or declines any request for an introduction, without having to give reasons;
• the tutor alone chooses their teaching method and the content of their sessions;
• no exclusivity is required: the tutor may work on any other platform and with any other clients;
• NOEO gives the tutor no instructions on how to perform their service.

Access to certain features requires creating an account and selecting a role: student, parent, tutor or administrator.

NOEO may adapt, suspend or restrict access to certain features for reasons of security, maintenance, development of the service or breach of these terms. Where the measure concerns a tutor, Article 8 quater applies.

Users undertake to provide accurate information when creating or updating their account.

Each role gives access to its own features. A parent has visibility appropriate to the students linked to them. A tutor accesses only the information necessary to support their own students.

Minor students. Where the student is a minor, the contract is concluded by the holder of parental authority, who creates the account, accepts these terms and pays for the services. The minor student has personal access placed under the oversight of that holder.

Where a student’s account is managed, information relating to educational follow-up, sessions, documents and Session Reports is visible from the parent space.

A minor student’s access to artificial intelligence features is subject to the oversight arrangements set out in Article 10 bis.7.

Users are responsible for keeping their login credentials confidential and must inform NOEO of any unauthorised access.

NOEO structures private tutoring through preparation tools, online sessions, documents, replays, homework and Session Reports. These tools may include content generation assisted by artificial intelligence, under the conditions of Article 10 bis.

The tutor delivers the agreed session and passes on the relevant information after it. They remain free to organise their work around the session. Two steps are distinguished by their effect on their remuneration:

• the preparation tools are a facility made available to the tutor. Their use is at the tutor’s sole discretion and has no effect on their payout;
• the Session Report conditions the release of the payout. The student or parent does not book an amount of teaching time but structured support, of which the written report is an essential component.

Sessions held through NOEO may be recorded in order to make a replay available, together with a written transcript of the session, and, where applicable, to feed NOEO’s artificial intelligence features from that transcript.

The terms of booking, payment, billing, cancellation and refund are set out in the information provided before a paid service is confirmed.

Payment for the session is made before the session and has the effect of confirming and securing the booked time slot. The sums are collected and held by the Payment Service Provider and become available to the tutor only after performance of the Complete Tutoring Service, under the conditions of Article 6 ter.

Before any booking is confirmed, the student and the parent are informed that the payout to the tutor is subject to the submission of the Session Report, and that this mechanism constitutes a guarantee of a serious educational follow-up.

In accordance with Articles L221-18 and following of the French Consumer Code, the consumer has fourteen (14) days from the conclusion of the distance contract to exercise their right of withdrawal, without giving reasons and without penalty. The model withdrawal form is set out in the appendix to these terms.

Performance before the end of the period. Where the service is to begin before the end of the fourteen-day period, the consumer is invited, at the time of payment, to expressly request such early performance and to acknowledge that they will lose their right of withdrawal once the service has been fully performed. These two declarations are collected separately, time-stamped and retained.

Effect. In the absence of these declarations, the right of withdrawal remains intact for fourteen days and its exercise gives rise to a full refund. Where they have been collected:

• if the service has been fully performed before the end of the period, the session having been held and the Session Report submitted, the right of withdrawal can no longer be exercised for that session (Art. L221-28, 1°);
• if performance has begun but has not been completed, the consumer who withdraws pays an amount proportionate to the service provided up to the time they communicated their decision (Art. L221-25).

This article describes in full the sequence leading from the family’s payment to the tutor’s payout. It applies uniformly and without discrimination to all listed tutors.

A session may be cancelled by the student, the parent or the tutor from their space. The applicable refund or rescheduling terms are those communicated to the student or parent before the booking was confirmed.

No flat-rate penalty is applied to a late cancellation by the family.

Cancellation by the tutor. This entitles the student or parent to a full refund, or to rescheduling at their convenience. No remuneration is due to the tutor and NOEO receives no commission. Repeated late cancellations by a tutor may be taken into account under Article 8 ter.

Impediment beyond the parties’ control. The sums paid are refunded or carried over to a new session.

Users undertake to use NOEO fairly, respectfully and in compliance with applicable law.

The following are prohibited in particular: identity theft, unauthorised sharing of an account, improper collection of data, distribution of unlawful or abusive content or of content that fails to respect others, and any attempt to circumvent the security of the platform.

Also prohibited is the submission of a Session Report that is fictitious, duplicated, automated or unrelated to the session, for the sole purpose of obtaining the release of remuneration. Such conduct constitutes a serious breach that may lead to recovery of the sums wrongly paid and to the measures set out in Article 13.

Users undertake not to publish sensitive data that is unnecessary for educational follow-up. This undertaking applies in particular to exchanges with Noé and to any input intended to generate AI-Generated Content: users must refrain from entering health data, data revealing diagnosed learning difficulties or any other sensitive data.

Users undertake not to divert the AI features from their educational purpose, in particular in order to circumvent the rules of an examination or of a school.

The tutor presents accurate information on their profile, background, subjects, teaching levels and availability.

They comply with the NOEO educational framework: punctuality, quality of exchanges, seriousness of follow-up and confidentiality of the information received.

With regard to the Session Report, they acknowledge that it is entirely up to them, that no deadline or sanction is attached to it, and that the submission of a Report meeting the criteria of Article 6 ter.3 conditions the release of their remuneration. NOEO provides them with a structured form, informative notifications and a record of the Reports still to be submitted together with the corresponding amounts pending.

Where the tutor uses artificial intelligence to generate exercises, they remain solely responsible for their educational relevance, their accuracy and their suitability for the student’s level before passing them on, in accordance with Article 10 bis.3.

Required status. To offer or provide a paid service through NOEO, the tutor must hold valid self-employed status: micro-enterprise (micro-entreprise), sole proprietorship (entreprise individuelle), or the position of director of a company whose corporate purpose allows tutoring to be provided. They declare and warrant that they meet this condition and must inform NOEO without delay of any change.

Supporting documents. When signing up, the tutor provides NOEO with an identity document, their bank details, evidence of their qualifications and their SIRET number. NOEO may at any time request any additional information necessary for its own legal obligations or for those of the Payment Service Provider.

Information on tax and social security obligations. In accordance with Article 242 bis of the French General Tax Code, NOEO informs the tutor that income received through the platform may give rise to obligations to register, to file returns and to pay social security contributions and taxes, from the first euro received. The tutor is invited to consult impots.gouv.fr for their tax obligations and urssaf.fr for their social security obligations.

Annual reporting. In accordance with Articles 1649 ter A and following of the French General Tax Code, NOEO is required to collect, retain and transmit annually to the tax authorities information relating to the tutor’s identity and to the transactions carried out through NOEO. An annual summary of the sums received is sent to the tutor. The tutor undertakes to provide the accurate data necessary to fulfil these obligations and acknowledges that using NOEO does not exempt them from declaring their income themselves.

Responsibility. The tutor remains solely responsible for determining their status, for their registration, for issuing their invoices where required, and for all their returns, taxes, levies and contributions. NOEO does not provide any individual tax, social security or legal advice, and making the platform available neither validates their status nor exempts them from their obligations.

Tax credit. Sessions given remotely through NOEO do not qualify for the tax credit provided for in Article 199 sexdecies of the French General Tax Code, which is reserved for services provided in the home.

Suspension. Where a required supporting document is missing, where the status allowing the activity has been lost, at the request of the Payment Service Provider or where there is serious doubt as to the compliance of the tutor’s situation, NOEO may suspend their listing, their ability to accept new sessions or the processing of new payouts until the situation is regularised. This measure is notified on a durable medium together with its reasons and the items to be regularised. It does not deprive the tutor of sums already vested in their Available Balance, subject to any blocking imposed by law.

When a user carries out a search, only tutors whose declared subjects and levels match that search and the selected filters are displayed. Within that set, profiles are ranked according to a composite score recalculated every night, divided between four families of parameters:

• perceived quality (33% of the score): NOEO assessment, family reviews weighted by their volume, no pending reports concerning reviews;
• engagement on the platform (27%): share of sessions followed by a Session Report, completeness of the profile, share of sessions prepared, educational content created, schedule kept up to date;
• conversion (22%): share of introduction requests accepted, additions to favourites, ongoing tutoring relationships;
• responsiveness and availability (18%): time to first reply, time until the next free slot, remaining capacity.

Removal from the directory. NOEO may remove a profile from the public directory on objective grounds relating in particular to inaccurate information, lack of the legal status required to practise, fraud, security, repeated breaches of the quality framework, well-founded complaints or recurrent failure to submit Session Reports. The reason and the instructions for regularisation are communicated to the tutor on a durable medium, before or at the time the measure takes effect. Removal from the directory is not a termination and is not subject to any notice period.

Termination of the service. Where the entire intermediation service provided to a tutor is terminated, NOEO gives thirty (30) days’ notice and communicates the reasons on a durable medium, in accordance with Article 4 of Regulation (EU) 2019/1150. This notice period does not apply where there is a legal obligation, an imperative reason recognised by applicable law or repeated breaches justifying immediate termination.

Challenge. The tutor may challenge any measure by writing to contact@noeo.io. NOEO examines the request and responds within fifteen (15) working days, and restores access or visibility without delay where the measure is revoked or the situation regularised.

Changes to the terms. Substantial changes to the terms applicable to tutors, including the commission rate, are notified on a durable medium with at least fifteen (15) days’ notice.

Size of the company. NOEO is a small enterprise within the meaning of Article 1 of the Annex to Recommendation 2003/361/EC. Accordingly, Articles 11 and 12 of Regulation (EU) 2019/1150, relating to the internal complaint-handling system and to the designation of mediators, do not apply to it. The challenge procedure above is available regardless of this exemption.

Who may post a review. Only a student or parent who has actually attended at least one session with the tutor concerned may post a review. Posting a review does not give rise to any consideration.

Checks carried out. Reviews are checked before publication. These checks cover the existence of a session actually held between the author and the tutor, and the compliance of the content with these terms. They do not cover the substance of the opinion expressed: a compliant negative review is published.

Publication. Each review is published with its date. Reviews are not ranked according to the rating given.

Refusal. The author of a review that is not published is informed of the reasons for the refusal and may write a new one.

Reporting. From their space, the tutor concerned has free access to a feature for reporting a review whose authenticity or lawfulness appears doubtful to them. Reasoned reports are examined by NOEO.

Retention. Reviews are retained for as long as the profile of the tutor concerned is published.

The texts, interfaces, visuals, trade marks, logos, graphic elements, databases, features and content published by NOEO are protected by the applicable intellectual property rights. Any unauthorised reproduction, extraction, distribution, adaptation or exploitation is prohibited, except with prior written consent or under a statutory exception.

Content submitted by users remains their responsibility. They warrant that they hold the rights necessary to share it. The same applies to content entered for the purpose of generating AI-Generated Content.

The tutor retains ownership of their teaching materials and of their Session Reports. They grant NOEO, solely for the provision of the service to the students concerned and for the applicable retention period, the non-exclusive right to host them, to display them to authorised persons and to produce from them the content described in Article 10 bis.1 bis.

NOEO processes the data necessary for creating accounts, organising sessions, educational follow-up, relations between users, security, payment management, tracking Session Reports and releasing remuneration, as well as for the operation of the artificial intelligence features described in Article 10 bis.

The purposes, legal bases, categories of data, recipients, retention periods and any transfers are detailed in the privacy policy available on the website.

Users exercise their rights by writing to contact@noeo.io.

NOEO includes several features based on an AI System or on third-party AI models. This article describes how they work, their limits and the safeguards that govern them.

NOEO endeavours to ensure the availability and security of the platform. Temporary interruptions may occur for maintenance, fixes, upgrades, technical incidents or external constraints.

Where unavailability prevents the tutor from submitting their Session Report, this has no financial consequence for them: submission remains possible as soon as the service is restored.

Users are informed of any substantial change to the applicable terms, in particular to the compliance criteria for the Session Report, the terms for releasing remuneration, the ranking parameters or the conditions of use of the AI features. For tutors, this information is given on a durable medium with at least fifteen (15) days’ notice, in accordance with Article 8 quater. These changes apply only to sessions booked after they come into force.

NOEO acts as a digital platform for structuring and following up private tutoring. Users remain responsible for their use of the service, the information they provide and the content they share.

The tutor remains solely responsible for the educational content of their Session Reports and of the AI-Generated Content they pass on to students, in accordance with Article 10 bis.3. In connection with the release of remuneration, NOEO’s only role is to check the formal compliance of the Report within the meaning of Article 6 ter.3.

NOEO is not liable for consequences directly attributable to use of the platform contrary to these terms, to inaccurate information provided by a user or to misuse of login credentials, except where the damage also results from a failure attributable to NOEO. With regard to the AI features, NOEO’s liability is assessed in light of its actual role in the design, integration, configuration and operation of the service.

The limitations in this article apply subject to the applicable mandatory rules.

NOEO may suspend, restrict or close a user’s access in the event of breach of these terms, abusive use, conduct harmful to other users, fraud, security risk or legal obligation. Where the measure concerns a tutor, the safeguards of Article 8 quater apply.

Users may request the deletion of their account, subject to the applicable retention obligations and to transactions in progress.

Closure of a tutor’s account does not affect their rights to their Available Balance. They retain the option of submitting the Reports relating to sessions already held in order to obtain the release of the corresponding sums; failing this, the release by default under Article 6 ter.4 applies.

These terms are governed by French law, subject to the mandatory rules applicable to consumers.

For any question or complaint, users must first send a written complaint to contact@noeo.io.

In accordance with Articles L611-1 and following of the French Consumer Code, a consumer who has not received a satisfactory response to their written complaint within two months may refer the matter free of charge to the consumer mediator designated by NOEO, whose contact details are given below. Referral may be made online or by post. Mediation is free of charge for the consumer, except for any costs they decide to incur in order to be represented or assisted. Recourse to the mediator is optional: the consumer retains the right to bring proceedings before the competent courts at any time.

• Mediator: CM2C, Centre de la médiation de la consommation de conciliateurs de justice
• Postal address for referrals: 49 rue de Ponthieu, 75008 Paris
• Online referral: cm2c.net

Complete and return this form only if you wish to withdraw from the contract. It is to be sent to the publisher, whose identity and registered office are given in the preamble.

I hereby give notice that I withdraw from my contract for the provision of the following service.

• Ordered on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: